Commission on Discrimination and Hate Crimes

The establishment of a statewide hate crime and bias incident helpline that will collect anonymous or self-identified reports of hate crimes and bias incidents, connect callers with support services, and direct callers to additional reporting options, such as law enforcement.

34 U.S.C. 30507(e), Khalid Jabara and Heather Heyer National Opposition to Hate, Assault, and Threats to Equality Act of 2021

775 ILCS 5/7-101 (I)

In process, to be completed

Development of a statewide, non-law enforcement hate crime and bias incident reporting mechanism; expansion of hate crime victim services resource availability and coordination; increased availability of hate crime and bias incident data, for the benefit of the entire State of Illinois.

Yes

The Hate and Bias Helpline will support all people affected by hate in Illinois. In addition to an online reporting portal, the Helpline will include a phone service, run by a fully functioning and high-quality contact center, who will hire, train, and manage call specialists to staff the helpline. The number of call specialists will increase based on call volume. The contact center will meet all technical requirements; will provide and maintain functionality of all monitoring, and deployment of information; will provide real-time dashboard reporting on call activities, metrics, and results; and will complete monthly reports to CDHC/IDHR.

ALL;

Ability to provide a dedicated Helpline which will offer a confidential space, separate from law enforcement, to triage callers’ needs and provide essential referral support as well as augment incident reporting for the State. Ability to provide Helpline professionals who will be trained to support trauma-exposed callers and provide crucial information about legal protections and resource options, while offering referrals to bias and hate incident trained professional services across the State. Call center managers are responsible for training call specialists, with some training content provided by IDHR. Ability to manage incoming and outgoing calls related to this program. Ability to provide call center services including provision of staffing/facilities needs, call management system, equipment, supplies and personnel management to meet and maintain the functionality and key performance requirements of the Helpline. Ability to provide services during and beyond standard State business hours, Monday-Friday, 12-9PM, in order to ensure broader public access. Ability to ensure service access for customers in both English and Spanish as well as connect callers to State translation services for multi-lingual access.

N/A

Non-competitive

Public Safety

Proof of Helpline professionals' fluency in English and Spanish.

N/A

Submissions via the State of Illinois Grant Management System

N/A

N/A

N/A

N/A

N/A

N/A

N/A

This program will allow for the implementation of a survivor-centered statewide helpline and will increase the state of Illinois’ ability to create community awareness about hate incidents and available resources for survivors. The helpline will create a safe place to seek assistance and support while empowering survivors. Additionally, the State will have access to more data to better analyze current community needs and to deploy resources to address hate crimes and bias incidents. The funds cannot be used for (1) New construction (2) Any renovation or remodeling of a property located in an environmentally or historically sensitive area, including property (a) listed on or eligible for listing on the National Register of Historic Places, or (b) located within a100-year flood plain, a wetland, or habitat for an endangered species (3) A renovation that will change the basic prior use of a facility or significantly change its size (4) Research and technology whose anticipated and future application could be expected to have an effect on the environment (5) Implementation of a program involving the use of chemicals (including the identification, seizure, or closure of clandestine methamphetamine laboratories.

44 Illinois Administrative Code 7000.410 Awardee Performance Measures, 44 Illinois Administrative Code 7000.440 Grant Closeout, 2 C.F.R. 200.301, 200.329, 200.344, and terms of the Uniform Grant Agreement

44 Illinois Administrative Code 7000.90 Auditing Requirements, 2 C.F.R. 200.501, and terms of the Uniform Grant Agreement

44 Illinois Administrative Code 7000.430, Records Retention, 2 C.F.R. 200.334, and terms of the Uniform Grant Agreement

442-01-0607-19100000

FY 2023 0 FY 2024 103,848 FY 2025 397,912

FY 2023 0 FY 2024 103,848 FY 2025 397,912

Development of a statewide, non-law enforcement hate crime and bias incident reporting mechanism; Expansion of hate crime victim services resource availability and coordination: and Increased availability of hate crime and bias incident data.

N/A as this program is in development.

N/A

555 West Monroe Street, 7th Floor Chicago, IL 60661

https://cdhc.illinois.gov/

N/A

N/A

FY 2024 : $103,848
FY 2025 : $397,912
FY 2026 : $347,975
FY 2027 : $266,606